Login & account issues

I forgot my password. How do I reset it?

1. Go to https://app.clients.ai
2. Click "Forgot Password?"
3. Enter your email
4. Check inbox for reset link
5. Click link and set new password
6. Return to login page

I'm not receiving the password reset email

• Check spam/junk folder
• Ensure you entered the correct email
• Wait 5 minutes (emails can be delayed)
• Try "Resend" option
• Contact support if still not received

I can't log in - "invalid credentials" error

• Double-check email and password (case-sensitive)
• Clear browser cache and cookies
• Try different browser
• Reset password if uncertain
• Check if account email was verified

My account is locked

• Too many failed login attempts trigger temporary lock
• Wait 15 minutes and try again
• Or reset password immediately to unlock
• Contact support if issue persists

I verified my email but still can't access the platform

• Ensure you completed onboarding (6 steps)
• Check if payment was successful
• Verify subscription status in Settings → Billing
• Contact support with account email

I'm stuck on the onboarding wizard

• Check if all required fields are filled
• Look for error messages (usually in red)
• Try clicking "Back" then "Next" again
• Clear browser cache and restart
• Contact support - they can manually complete onboarding

The website scraper isn't working during onboarding

• Verify your website URL is correct (https://example.com, not just example.com)
• Ensure website is public (not password-protected)
• Some websites block scrapers - may need to proceed without scraping
• Process takes 30-60 seconds - don't refresh the page
• If it times out, click "Skip for now" and update later in Settings

I can't complete step 3 (agents) on mobile

• This is expected - agent selection requires drag-and-drop
• You'll see "Continue on Desktop" page
• Open onboarding link on desktop or laptop
• Your progress is saved - go to /start to resume

The AI offer generation isn't working

• Ensure you provided enough company details in previous steps
• Try again in a few seconds (may be rate-limited)
• Or manually enter offer details (don't rely on AI)
• Can always generate offers later in Settings

I need help but can't find support

• Email: hi@clients.ai
• Expected response time: 12-24 hours
• Include your account email and description of issue
• Screenshots help speed up resolution

More login troubleshooting

Password won't reset - link says "expired"

• Reset links only work for 1 hour
• Request a new reset link
• Click it immediately this time
• If still having issues, email hi@clients.ai

I get logged out every few minutes

• Your browser might be blocking cookies
• Enable cookies for app.clients.ai
• Try a different browser (Chrome or Firefox recommended)
• Clear all cookies and cache, then log in fresh

"session expired" error

• This is normal after 24 hours of inactivity
• Just log in again
• Check "Remember Me" to stay logged in longer

Two-factor authentication issues

• If you lost your phone, email hi@clients.ai
• They'll help you reset 2FA
• Have your account email ready

Email verification link not working

• Link expires after 24 hours
• Go to login page and request new verification email
• Check spam folder
• Make sure you're clicking the LATEST email (not an old one)

Can't remember which email I signed up with

• Try all your email addresses
• Check your email inboxes for "Welcome to Clients.ai"
• Email hi@clients.ai if you still can't find it

Account says "suspended"

• Usually means payment failed
• Go to Settings → Billing
• Update payment method
• Account reactivates immediately after successful payment

Browser shows "unsafe site" warning

• This is a false positive
• Clients.ai is safe and uses proper security
• Click "Advanced" and "Proceed anyway"
• Or use a different browser

Login page won't load at all

• Check your internet connection
• Try app.clients.ai directly (not a bookmark)
• Clear DNS cache: Open terminal and type ipconfig /flushdns (Windows) or sudo dscacheutil -flushcache (Mac)
• Try from your phone (different network)

Getting "too many requests" error

• You tried logging in too many times
• Wait 30 minutes
• Then try once with the correct password
• If you're not sure about password, reset it first

Login works but dashboard is blank

• Clear browser cache completely
• Try incognito/private mode
• Check if JavaScript is enabled
• Try different browser
• Disable browser extensions (especially ad blockers)

Login works on phone but not computer (or vice versa)

• Devices are independent
• Clear cache on the problem device
• Make sure you're using the same email/password
• Update your browser to latest version

If none of these solutions work, contact hi@clients.ai with your account email and a description of the problem.