Cart recovery agent
Follow up automatically by email with people who start checkout and don't finish
Cart recovery agent (nurture)
Automatically follows up by email with someone who starts your checkout but does not finish — recovering interest that would otherwise go cold.
How it works
When a lead reaches your checkout step and does not complete payment, the Cart Recovery Agent takes over. It sends a short series of follow-up emails spread out over about the next three weeks, spaced further apart as time passes, so the messages feel like reminders rather than spam.
The sequence stops automatically the moment the lead completes checkout, or if they unsubscribe.
Where it lives
Cart Recovery Agent is one of the cards you can drag into the Nurture Agents column of your Flow. It applies to offers that use a checkout page on enclosed.ai (not a punctual.ai booking link).
Configuration
Click the Cart Recovery Agent card to adjust:
- Custom Signature - How the emails sign off
- Urgency - A 1-5 scale for how much urgency the follow-ups carry
- Special Instructions - Plain-English notes for anything you want the agent to keep in mind, for example "mention our guarantee" or "keep the tone casual"
What it is not
Cart recovery here is email-only, sent through the same follow-up system as your other Nurture Agents. It does not send SMS, run retargeting ads, or show a chat popup on your site.
Why cart recovery matters
Most people who start a checkout do not finish it the first time. A short, well-timed follow-up brings a meaningful share of them back without any extra work from you once it is turned on.
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